Privacy Statement

Last updated: 2024

Ridgeway Auto Refinishers Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy statement explains what information we collect, how we use it, and the rights you have in relation to it. It applies to the information we collect when you use our website, contact us, or otherwise interact with our business.

Who we are

Ridgeway Auto Refinishers Ltd is a company registered in England and Wales (company number 04958234). Our registered address is 24-28 Winchelsea Road, Ore, Hastings, East Sussex, TN34 5JU. For any privacy enquiries please contact us at info@ridgewayautorefinishers.co.uk.

Information we collect

We may collect and process the following information about you:

• Information you provide when you contact us (e.g. name, email address, phone number, message content).
• Details of vehicles you ask us to quote on, repair, or refinish.
• Technical information about the device and browser you use to access this website.

How we use your information

We use the information we collect to:

• Respond to enquiries and provide quotations for work.
• Carry out repairs, refinishing, and accident management services you request.
• Communicate with insurers, recovery operators, and other third parties involved in your claim, where you have instructed us to do so.
• Meet our legal, regulatory, and accounting obligations.
• Improve the content and performance of our website.

Legal basis

We rely on the following legal bases for processing your information: your consent, the performance of a contract with you, our legitimate business interests, and compliance with legal obligations.

Sharing your information

We do not sell your personal information. We may share it with insurers, engineers, parts suppliers, recovery agents, and other service providers strictly as required to deliver the services you have requested, or where required by law.

Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to or restrict our processing of your personal information.
• Withdraw consent where we are relying on it to process your information.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website may use a small number of cookies to ensure that the site works correctly and to help us understand how it is used. You can control cookies through your browser settings.

Changes to this statement

We may update this privacy statement from time to time. Any updates will be posted on this page.

Contact

If you have any questions about this privacy statement or how we handle your personal information, please email info@ridgewayautorefinishers.co.uk or call 01424 430567.

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